Shipping policy

Order Confirmation:

Once confirmed we will process the payment and your order will be dispatched straight away.

Order Delivery

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We'll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at lumalitcustomersupport@gmail.com so we can help.

Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to lumalitcustomersupport@gmail.com so that we can open an insurance claim on your behalf.